Virtual Service Attendant
Your service advisors are your most valuable fixed ops asset. GDS Virtual Service Attendant handles the routine communications — reminders, updates, approvals, and follow-ups — so your advisors can focus on what they do best: selling work and building relationships.
Your Service Advisors Are Doing the Wrong Work
The average service advisor spends 40% of their day on status calls, appointment reminders, and follow-up texts. That's time that could be spent recommending additional services, building customer trust, and closing more repair orders.
GDS Virtual Service Attendant automates the entire communication lifecycle of a service visit — from pre-appointment reminders to in-progress status updates to post-visit satisfaction surveys — freeing your advisors to focus entirely on customer-facing selling and relationship building.
Automated at Every Step of the Visit
From pre-visit reminder to post-visit follow-up — every touchpoint is handled automatically, on time, every time.
Appointment Confirmation
Instant text + email confirmation sent the moment an appointment is booked — with all the details the customer needs.
24-Hour Reminder
Automated reminder the day before with an easy reschedule option — reducing no-shows by 20–30%.
Check-In Notification
Customer receives a check-in message when the vehicle enters the service lane, setting expectations for timing.
MPI & Approval Request
Digital multi-point inspection results sent to the customer's phone with a one-tap approve/decline on recommended work.
Completion Alert
Text notification the moment the vehicle is ready for pickup — with payment details and a location link.
Follow-Up & Review Request
Post-visit satisfaction survey sent 24 hours after pickup — with happy customers directed to leave a Google or DealerRater review.
DMS Integration
Connects directly to your DMS and service scheduler — all communications are triggered automatically by status changes in the system you already use.
Review Generation
Satisfied customers are automatically prompted to leave a Google review — turning your best service experiences into public social proof.
Service Lane Analytics
Dashboards showing communication open rates, upsell acceptance rates, no-show reduction, and customer satisfaction scores — by advisor and by location.
Free Your Advisors. Delight Your Customers.
Let's show you exactly how the Virtual Service Attendant integrates with your DMS and what the projected impact would be on your no-show rate, upsell revenue, and CSI scores.